SWANZ BRAND PRODUCT

Warranty registration

• Customer must complete online registration within 10 days upon shipping.
• Consumers must fill out the warranty registration accurately.
• The warranty only covers the loss of vacuum insulation and leakage of stainless steel shell (180 days).
• To claim the warranty benefit, consumers must contact Swanz Brand Team (email: swanzmy@gmail.com)
• It will take approximately 2-3 months for repair and delivery.
• Wear and tear in product accessories (other than the thermal flask), example:  easy-clean silicone, silicone lid, bags, etc are normal and not covered by the warranty
• SWANZ reserved the right to change the policy.
• Our warranty period is 180 days from the date of registration. However, consumers must complete online registration within 10 days from the date of receiving the product.
• If the registration is not completed in 10 days after the signing date, we reserve the rights to refuse warranty registration and warranty claim.
• The warranty registration must be registered on the official website. One form submission applied for one item, please submit multiple forms if you.